dominobet asia Privacy Policy

This page describes what we collect when you use dominobet asia and how we keep that data protected. We understand that your account details, payment information, and betting history are sensitive. Our commitment is to handle them transparently and securely across all services — whether you're placing a bet on Liga 1 or depositing via DANA, e-wallet, or mobile banking.

We collect information at several points: when you sign up, verify your identity for Know Your Customer (KYC) compliance, deposit funds, place bets, or contact our support team. We use this data to deliver the service, process withdrawals, detect fraud, and comply with Indonesian gaming regulations. We do not sell your data to advertisers.

Our servers may sit outside your jurisdiction; we use encryption and access controls to secure data in transit and at rest. This policy explains what happens to your information, who may access it, and what rights you hold.

What we collect and why

We collect your email, phone number, full name, date of birth, and national identity number (KTP) during account registration and verification. We need this information to confirm you are of legal age and to meet Indonesian regulatory requirements for gaming operators.

When you deposit money using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction ID, amount, timestamp, and payment method. We do not store your full card or bank credentials; our payment processors handle that separately under their own security standards.

We also collect:

• Your betting activity — which markets you view, how much you stake, and bet outcomes — to calculate your account balance and detect irregular betting patterns.
• IP address and device information (browser type, operating system) — used to identify your location, prevent account takeover, and improve site performance.
• Chat logs and support tickets — we keep these to resolve disputes, train our support team, and comply with audit requirements.
• Cookies and local storage — tracking your login state, language preference, and betting history within your session.

We retain most data for the duration of your account and for seven years after closure, as required by Indonesian financial and anti-money-laundering laws. Betting records are kept longer to settle disputes and comply with regulatory audits.

How we use your data

Our primary use is to provide the dominobet asia service: process bets, manage your balance, execute withdrawals, and verify your identity. We also use data to detect fraud — unusual withdrawal patterns, multiple accounts from one device, or sudden changes in betting behaviour trigger automated reviews.

We may share your information with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners), verification vendors who confirm your KTP details, and our internal compliance team. These processors handle data under contracts that bind them to the same privacy standard.

We do not use your betting data to market to you outside dominobet asia. We do not sell lists of users to third parties. If we employ a third-party analytics tool, we anonymise bet data before transmission.

Your rights and our commitments

You have the right to request a copy of the data we hold on you at any time. Email our support team, and we will provide a download of your account details, betting history, and verification documents within 14 days.

You also have the right to correct inaccurate information — for example, if we recorded your phone number incorrectly during registration. You can update your name, email, and phone in the Account Settings menu; changes to identity or bank details require re-verification through our KYC process.

If you wish to close your account and have all personal data deleted, we will do so. However, we must retain certain records (bets, deposits, withdrawals) for the full seven-year legal hold period. We will anonymise the data — removing your name and ID — so you are no longer identifiable in our system.

Our policy applies to all users in supported jurisdictions. If you have a question about how we handle your data, or if you believe we have breached this policy, contact our support team via live chat or email. Our team operates during business hours across Jakarta, Surabaya, and Bandung. We aim to respond within two working days.

This privacy policy was last updated in February 2025. We will notify you of any material changes by email or in-app notification.